Clay Shirky suggests that "literacy, in any medium, means not just knowing how to read that medium, but also how to create in it, and to understand the difference between good and bad uses." In this talk we'll discuss ways in which literacy facilitates not just understanding but empowerment as well, allowing organizations and their customers to better communicate with one another.
About Andrew Maier
A student and teacher within the user-centered design community, Andrew co-founded UX Booth in 2009 and currently serves as its Editor-in-Chief. He works with both clients as well as consultancies heading user experience initiatives.